Definition

Average Contract Value (ACV), also referred to as Annual Contract Value, is a financial metric used by businesses, especially those operating a subscription-based model (SaaS). It represents the average annualized revenue generated from a single customer contract over a 12-month period. The ACV is essential in evaluating and judging the financial health of a company, but also in shaping and steering its commercial strategy and forecasting future revenue.

Importance of ACV

ACV is more than just a number: it provides direct insight into how the business generates revenue and how it might scale its operations. Here are just a few of the reasons why ACV is critically important:

• Sales Strategy: the ACV is the single most important driver for adopting product-led-growth, marketing-led-growth, or sales-led-growth strategy. It dictates how much capital you can reasonably allocate to acquire a single customer.

• Revenue Forecasting: Only if you have an idea of your ACV can you predict future revenue. By analyzing your current contracts, pipeline, and past performance, you can make predictions.

• Resource Allocation: ACV informs decisions on where to invest resources, such as customer acquisition efforts or customer success initiatives, for maximum growth.

• Growth Planning: Monitoring ACV closely will help you go upmarket over time. By comparing ACV across customer segments you can identify areas for expansion and improvement. But just as important: it'll allow you to pick customer segments you might want to deviate from.

How to Calculate ACV

The formula for calculating ACV depends on the type of contracts your business handles. However, the general formula is:

ACV = Total Contract Value (TCV) / Contract Duration (in years).

For example:

• If a customer signs a 3-year contract worth $120,000, the ACV would be $120,000 / 3 = $40,000 per year.

• For monthly subscription models, multiply the Monthly Recurring Revenue (MRR) by 12 to annualize the contract value. For instance, if MRR of a single customer is $5,000, the ACV for that customer would be $5,000 x 12 = $60,000.

Key Considerations

When calculating ACV:

• Exclude one-time fees such as onboarding or setup charges unless these fees are mandatory and recurring in your business model.

• Whatever method you choose to adopt, ensure consistency in your calculation methods across all reporting periods to maintain accuracy and comparability.

Applications of ACV

ACV serves several purposes in business operations and across business functions:

1. Customer Segmentation: It allows you to categorize customers based on their revenue contribution and design growth strategies per segment.

2. Performance Benchmarking: You can use ACV to compare sales performance across different teams, regions, and even individual sales agents or products.

3. Pricing Strategy: Insights from ACV should help you refine and tailor your pricing models from picking your pricing metrics (e.g. seat-based, usage-based, etc.) to developing add-ons to strategic discounting.

ACV and Pricing Strategy

Your average contract value correlates directly with how complex your pricing and packaging may or may not be. The higher the contract value, the more layers you can introduce to your packaging. Read 'Your SaaS Pricing and Packaging Cheat Sheet for 2025' for a more detailed overview.

ACV vs Related Metrics

ACV is often compared with other metrics like Total Contract Value (TCV) and Monthly Recurring Revenue (MRR):

• TCV measures the total revenue generated over the entire duration of a contract, including one-time fees such as implementation or consultancy services.

• MRR focuses on the monthly recurring revenue. It's mostly used in consumer-facing businesses.

Conclusion: Why Is ACV Important?

Average Contract Value is a versatile metric that provides deep insights into a SaaS business' customer relationships, revenue generation, and future growth opportunities. By leveraging ACV correctly, businesses can refine their sales strategies, allocate resources more intelligently, and focus on customer expansion. Whether you’re in product, sales, marketing, or even operations, understanding and acting on the ACV is crucial for anyone in SaaS.